Do I need to pay the full amount in advance when booking a car on your website?

The full payment is made only when picking up the car in person.

What documents are required when picking up the car?

To pick up the car, you’ll need a passport and a valid driver’s license or international driver’s license. You must be over 21 years old and have at least one year of driving experience.

Is an International Driving Permit required?

An international driving license is not mandatory, but your regular license must clearly show your personal details and driving category in Latin characters.

What’s the proper procedure for picking up a rental car?

Make sure to bring the original versions of all required documents. Carefully read the rental agreement before signing. Verify that the vehicle condition report notes all existing damage and the current fuel level. As a precaution, take photos of the car — especially any scratches, dents, or chips.

Will I need cash or a card when picking up the car?

Payment can be made in cash, and when paying by card, a bank commission of 3.5% will be added to the full payment.

Can I pick up a car in one city and return it in another one?

Of course, you can pick up a car in one city and return it in another one. You can select different pick-up and drop-off cities in the search bar on our website on the main page.

We ordered a car with a child car seat. Will it be there for sure?

If you included this equipment in the order and the information is shown on your voucher, there will be a child seat in the car for sure.

Can I add a second driver to the agreement?

Yes, sure. You can add the "Additional Driver" service to your order.

Are there any mileage limits?

You can see the mileage limit on each vehicle's page in the specifications section. As a rule, up to 1500km is free, 1500+ km - for a fee.

Do I need to have my route approved in advance?

No, you don’t need to have your route approved but you can only travel on public roads in the country. Please note that in some regions, it is forbidden to drive on some roads/territories. When picking up the car, you can discuss the route of your trip with the rental agent who will tell you about the state of the roads and the best routes in the regions that you intend to visit.

What if something happens to the car while traveling?

In case of force majeure, please call us (the phone number is on your voucher) and contact us in our support chat. We will help you with any issues

Will I get the car I booked?

Yes, the main principle of our work is that you should get the car you booked.

How can I change my booking?

To change your order details, please contact us at our whatsapp or viber. Our customer support specialists will make changes to your order and send you the correct voucher.

With how much fuel should I return the car?

You are picking up the car with full tank and you must return it with the same level of fuel. If the level of fuel is lower, you pay the difference.